UiPath Support Engineer

Buenos Aires, Ciudad Autónoma de Buenos Aires$ USD 4,500 – 4,500per month2 months ago

Technology
Full-time
Remote
Mid-level
AI Interview

Description

A UiPath Support Engineer role focused on managing and optimizing automation solutions. The ideal candidate thrives in service-oriented environments, understands ITIL-driven processes, and brings both technical expertise and a customer-first approach.

Responsibilities:

Ensure seamless operation of production automations by providing L1/L2/L3 support.
Continuously monitor bot performance and availability, addressing issues proactively.
Respond to incidents and requests in line with ITIL best practices.
Implement small enhancements and ensure solutions remain robust, reusable, and scalable.
Partner with business users to troubleshoot issues and roll out improvements.
Keep documentation updated and processes refined for smooth support operations.
Act as the bridge between automation developers, business stakeholders, and operations teams.

Required requirements

Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
Proven background in incident, change, and problem management.
Strong technical skills in C# or VB.NET, SQL, REST APIs, and version control (Git).
Familiarity with Jira, ServiceNow, or other ticketing platforms.
Understanding of UiPath platform infrastructure (e.g., Orchestrator setup, robot provisioning).
Ability to troubleshoot efficiently, prioritize requests, and deliver timely resolutions.
Excellent English communication skills, both written and spoken.
Collaborative mindset, customer orientation, and adaptability.

Desirable requirements

Experience with UiPath advanced features such as Document Understanding, AI Center, Action Center, or Process Mining.
Relevant exposure to enterprise-level support or managed services environments.
Knowledge of VBA and Microsoft Office automation.
Agile mindset: proactive, communicative, and capable of delivering value in incremental steps.

Required Skills

UiPath StudioUiPath OrchestratorUiPath AssistantC#VB.NETSQLREST APIsGitJiraServiceNow

$ USD4,500 – 4,500

Responsibilities:

Ensure seamless operation of production automations by providing L1/L2/L3 support.
Continuously monitor bot performance and availability, addressing issues proactively.
Respond to incidents and requests in line with ITIL best practices.
Implement small enhancements and ensure solutions remain robust, reusable, and scalable.
Partner with business users to troubleshoot issues and roll out improvements.
Keep documentation updated and processes refined for smooth support operations.
Act as the bridge between automation developers, business stakeholders, and operations teams.